Will all phones connect with 9-1-1?
In your home, traditional rotary dial or push-button phones provide enhanced 9-1-1 service. This will display your address, callback number, phone company name and number on the emergency operator's computer screen. The 9-1-1 Dispatcher knows where to send help even if you are disconnected or cannot speak.
If I call 9-1-1, will you know where I am calling from?
If you call 9-1-1 from your home or business on a traditional rotary dial or touch-tone phone, our Dispatcher should be able to identify your location. This is not, necessarily the case with Cellular telephones. Advances in technologies are being made in the cellular telephone communications and in near future we hope to be able to quickly and accurately identify the location of all telephone calls.
What if my phone does not have enhanced 9-1-1 service?
In all cases, listen carefully to the 9-1-1 Dispatcher, follow instructions and stay on the line. If your address does not appear on the Dispatchers computer screen, he or she may ask you more questions to find out exactly where you are.
My phone works through the Internet or a cable connection.
Will I still be able to call East Central 9-1-1? 9-1-1 access for Internet or cable-based phones may differ depending on the type of service. Check with your phone service provider to learn about their 9-1-1 details BEFORE an emergency.
All Internet and cable-based phone companies in Canada that use traditional phone numbers and link to the traditional telephone network must provide access to 9-1-1, but may do so in different ways. In some cases, an emergency call centre may ask your location before routing your call to your local area. Stay on the line until you speak with the East Central 9-1-1 service.
If you are considering the use of Internet or cable-based telephone service, make sure you know if and how you will be able to reach 9-1-1 before you sign up.
All Internet and cable-based phone companies in Canada that use traditional phone numbers and link to the traditional telephone network must provide access to 9-1-1, but may do so in different ways. In some cases, an emergency call centre may ask your location before routing your call to your local area. Stay on the line until you speak with the East Central 9-1-1 service.
If you are considering the use of Internet or cable-based telephone service, make sure you know if and how you will be able to reach 9-1-1 before you sign up.
Can I call 9-1-1 from a pay Phone?
Yes, and calls to 9-1-1 from a pay phone are free.
I accidentally called 9-1-1. Should I just hang up?
Please don't hang up. Stay on the line and tell the 9-1-1 Dispatcher what has happened. If you hang up the Dispatcher will call back and may send emergency responders to your address if there is no response.
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Frequently Asked Questions About 9-1-1 and Helpful Hints
Will all phones connect with 9-1-1?
In your home, traditional rotary dial or push-button phones provide enhanced 9-1-1 service. This will display your address, callback number, phone company name and number on the emergency operator's computer screen. The 9-1-1 Dispatcher knows where to send help even if you are disconnected or cannot speak.
Calls from cell phones provide the 9-1-1 Dispatcher with the address of the cell tower where the call is going through and the cell phone service provider's name and phone number. You must still provide your location, so stay on the line.
For business phones, check with your office manager about 9-1-1 service in your building. If you have to call 9-1-1, be prepared to provide the building address, floor and office from where you are calling.
If I call 9-1-1, will you know where I am calling from?
If you call 9-1-1 from your home or business on a traditional rotary dial or touch-tone phone, our Dispatcher should be able to identify your location. This is not, necessarily the case with Cellular telephones. Advances in technologies are being made in the cellular telephone communications and in near future we hope to be able to quickly and accurately identify the location of all telephone calls.
What if my phone does not have enhanced 9-1-1 service?
In all cases, listen carefully to the 9-1-1 Dispatcher, follow instructions and stay on the line. If your address does not appear on the Dispatchers computer screen, he or she may ask you more questions to find out exactly where you are.
My phone works through the Internet or a cable connection.
Will I still be able to call East Central 9-1-1? 9-1-1 access for Internet or cable-based phones may differ depending on the type of service. Check with your phone service provider to learn about their 9-1-1 details BEFORE an emergency.
All Internet and cable-based phone companies in Canada that use traditional phone numbers and link to the traditional telephone network must provide access to 9-1-1, but may do so in different ways. In some cases, an emergency call centre may ask your location before routing your call to your local area. Stay on the line until you speak with the East Central 9-1-1 service.
If you are considering the use of Internet or cable-based telephone service, make sure you know if and how you will be able to reach 9-1-1 before you sign up.
Can I call 9-1-1 from a pay Phone?
Yes, and calls to 9-1-1 from a pay phone are free.
I accidentally called 9-1-1. Should I just hang up?
Please don't hang up. Stay on the line and tell the 9-1-1 Dispatcher what has happened. If you hang up the Dispatcher will call back and may send emergency responders to your address if there is no response.
November 23, 2009
.
Frequently Asked Questions About 9-1-1 and Helpful Hints
Will all phones connect with 9-1-1?
In your home, traditional rotary dial or push-button phones provide enhanced 9-1-1 service. This will display your address, callback number, phone company name and number on the emergency operator's computer screen. The 9-1-1 Dispatcher knows where to send help even if you are disconnected or cannot speak.
Calls from cell phones provide the 9-1-1 Dispatcher with the address of the cell tower where the call is going through and the cell phone service provider's name and phone number. You must still provide your location, so stay on the line.
For business phones, check with your office manager about 9-1-1 service in your building. If you have to call 9-1-1, be prepared to provide the building address, floor and office from where you are calling.
If I call 9-1-1, will you know where I am calling from?
If you call 9-1-1 from your home or business on a traditional rotary dial or touch-tone phone, our Dispatcher should be able to identify your location. This is not, necessarily the case with Cellular telephones. Advances in technologies are being made in the cellular telephone communications and in near future we hope to be able to quickly and accurately identify the location of all telephone calls.
What if my phone does not have enhanced 9-1-1 service?
In all cases, listen carefully to the 9-1-1 Dispatcher, follow instructions and stay on the line. If your address does not appear on the Dispatchers computer screen, he or she may ask you more questions to find out exactly where you are.
My phone works through the Internet or a cable connection.
Will I still be able to call East Central 9-1-1? 9-1-1 access for Internet or cable-based phones may differ depending on the type of service. Check with your phone service provider to learn about their 9-1-1 details BEFORE an emergency.
All Internet and cable-based phone companies in Canada that use traditional phone numbers and link to the traditional telephone network must provide access to 9-1-1, but may do so in different ways. In some cases, an emergency call centre may ask your location before routing your call to your local area. Stay on the line until you speak with the East Central 9-1-1 service.
If you are considering the use of Internet or cable-based telephone service, make sure you know if and how you will be able to reach 9-1-1 before you sign up.
Can I call 9-1-1 from a pay Phone?
Yes, and calls to 9-1-1 from a pay phone are free.
I accidentally called 9-1-1. Should I just hang up?
Please don't hang up. Stay on the line and tell the 9-1-1 Dispatcher what has happened. If you hang up the Dispatcher will call back and may send emergency responders to your address if there is no response.
November 23, 2009
.